Support
There is no form and no ticket system here. One person reads this mailbox, so plain email gets you an answer fastest.
Reporting a problem
Four things usually let me fix a bug on the first reply:
- Which app, and the version number from its settings or about screen.
- Your phone model and Android version.
- What you did, and what happened instead.
- A screenshot, if the problem is something you can see.
Refunds and purchases
Purchases go through Google Play, so Google holds the money rather than me. For the first 48 hours you can refund yourself, from Google Play → Menu → Payments and subscriptions → Budget and history, and it usually goes through straight away.
After that window, email me and I will approve it from the Play Console. I am not going to argue with you about a refund.
If a purchase went through but the app still thinks it is locked, open the app's settings and tap Restore purchases before anything else. That fixes nearly every case, because the receipt lives with your Google account rather than on the phone. If it does not, send me the order number from your Play receipt.
Your data
The apps keep everything on your phone, so uninstalling one deletes what it stored. There is no account and no copy on a server, which means there is nothing for me to delete on request and nothing to export.
The exception is your email, if you write to me. I keep the thread so I can follow it up, and I will delete it if you ask.
The privacy policy has the full detail.
Accessibility
If an app is hard to use with TalkBack, at a larger font size, or with reduced motion turned on, tell me which screen it is. I treat that as a bug, not a feature request.